MEMBER LIOR REWARDS TERMS
eliminate your right to a trial by jury; and
substantially affect your rights, including preventing you from bringing, joining or participating in class or consolidated proceedings.
CHANGES TO TERMS
ABOUT LIOR REWARDS
Lior Rewards is one way in which Lior Air Exchange endeavors to reward and thank loyal customers for patronizing our business and purchasing Lior products. Lior Rewards members are able to earn and accumulate "Points" that can be redeemed for Lior Rewards benefits ("Rewards") at participating Lior Air locations. Unfortunately, not all Lior Air locations have the ability to award Points or redeem Points for Rewards at this time. To find the location nearest you that participates in Lior Rewards, visit the Lior Air locations at http://www.saigontravel.us.
JOINING LIOR REWARDS
To join Lior Rewards, go to www.saigontravel.us (“Websites”), or to the Member Lior Air mobile app (“App”) and follow the prompts to create an account. You will be required to provide the following information:
First and last name, email address and password.
Birthday (month, day) is optional to receive birthday offers. If you do not provide birthday information you will not receive your Birthday Reward.
The Rewards that are available to you through Lior Rewards are based on the number of Points that you earn. You can earn Points by making purchases at participating Lior Air locations in the United States in the following ways:
Paying for your purchase with a Member Lior Card. When you pay with your digital Member Lior Card in the App, you will earn 1 (one) Point for every $1 (one) U.S. Dollar you spend at participating locations. If you are a Lior Air Exchange partner (i.e., employee), you will earn 2 (two) Points for every $1 (one) U.S. Dollar spent using a Member Lior Card so long as you also have your "partner" Lior Card registered to your account and scan your barcode in the App or physical “partner” Card prior to your purchase.
Scanning your member barcode in the App and then paying with cash, credit card, debit card or mobile wallet. You can earn 1 (one) Point for every $1 (one) U.S. Dollar you spend at participating Lior Air locations when you scan your member barcode in the App at the register prior to paying with cash, credit cards, debit cards, or mobile wallets. Lior Air Exchange partners will earn 2 (two) Points for every $1 (one) U.S. Dollar spent so long as they also have their "partner" Lior Card registered to their Lior Rewards account and scan their barcode prior to purchase.
Promotional Bonus Point Offers. From time to time, we, or others acting with our permission, may offer you opportunities to earn additional "Bonus Points" through special promotions. These promotional Bonus Points will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in such promotional offer.
Partnership Programs. Eligible customers may earn Points through participation in programs offered by our business partners. Lior Air Exchange does not operate and is not responsible for these programs, which have separate and additional terms and conditions governing how Points may be earned.
Note that Points may be earned in fractional amounts depending on the value of your purchase.
EXCLUSIONS TO EARNING POINTS; PARTICIPATING LOCATIONS ONLY
You may not earn Points in connection with certain types of beta or promotional programs. Points may be earned at participating Lior Air locations only, and certain stores only have the ability to award Points for Lior Card transactions (not for cash, credit card, debit card or mobile wallet transactions). Taxes, tips, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, also may be excluded and ineligible for Point accrual.
For information about how Lior Air Exchange handles returns, please read our Return Policy. Your Point balance may be impacted by returns as follows:
If you void a purchase, Lior Air Exchange will deduct the Points that you earned for that purchase, potentially resulting in a negative Point balance on your account.
If you return products purchased with a credit card, debit card, mobile wallet or cash (note: an original receipt or gift receipt is required), Lior Air Exchange may deduct the Points earned in connection with your purchase, potentially resulting in a negative Point balance. You may be required to provide the physical credit card, debit card, or mobile wallet in order for Lior Air Exchange to process the refund.
Unless otherwise noted, Points are automatically added to your account within twenty-four (24) hours of your eligible purchase and expire six (6) months after the calendar month in which such Points were earned. For example, if you earn Points on December 15, 2020, they will expire on July 1, 2021. The oldest accrued Points will be used first for redemptions. You can view and track your Point balance and available Rewards, as well as any additional benefits for which you are eligible as a Lior Rewards member, on https://saigontravel.us or by using the App.
REDEEMING POINTS FOR REWARDS
Points may be redeemed for complimentary Lior Air Exchange items or services at participating Lior Air locations in the United States. Lior Rewards offers different Rewards based on different Point redemption tiers. Note that the Rewards available and Point redemption tiers may vary by location and by country, and that Lior Air Exchange may adjust the items included in each tier at any time in its sole discretion. The Point redemption tiers for redeeming Points at participating Lior Air locations in the United States are as follows:
500 Points may be redeemed for ten ($10.00) U.S. Dollars (pre-tax) when you purchase services.
POINT REDEMPTION AVAILABILITY MAY VARY; PARTICIPATING LIOR AIR LOCATIONS ONLY
OTHER IMPORTANT POINT REDEMPTION INFORMATION AND EXCLUSIONS
Points may be redeemed at participating Lior Air locations and are ineligible to be redeemed for money transfer transactions.
You cannot redeem multiple Point redemption tiers within a single order. For example, you cannot redeem one thousand (1000) Points for twenty ($20) U.S. Dollars order.
If you redeem Points at a participating Lior Air location outside of the United States, the Point redemption tiers applicable in the country in which such store is located will apply.
ADDITIONAL BENEFITS OF LIOR REWARDS
As a Lior Rewards member, you may be eligible for the following additional benefits.:
Birthday Reward. On your birthday (as indicated in your Lior Rewards account), you will receive one (1) complimentary handcrafted beverage OR one (1) complimentary food item OR one (1) complimentary ready-to-drink bottled beverage ("Birthday Reward"). Your Birthday Reward may be redeemed at participating Lior Air Exchange locations only. To qualify for your Birthday Reward, you must join Lior Rewards at least seven (7) days prior to your birthday, provide your birthday in your account information, and make at least one Point-earning transaction prior to your birthday each year. Your Birthday Reward will be automatically added to your account on your birthday and is valid only on that date. You must scan the member barcode in the App or present your registered Lior Card in order to redeem your Birthday Reward. You can check to see if your Birthday Reward is available by accessing your account in the App.
Early or extended access to certain promotions and offers. Lior Air Exchange may offer Lior Rewards members early or extended access to special services or discounts at participating locations. You may take part in these offers by paying with a Lior Card registered to your account or scanning the member barcode in the App prior to your purchase.
Personalized offers and coupons. Special offers may be distributed by email, through the App (including via push notifications), or by physical mail. You may be required to opt-in and activate special offers via the App or via email. In order to receive and activate personalized special offers distributed via email, you must opt-in to receive promotional and marketing offers from Lior Air Exchange and you may be required to provide a valid email, telephone and physical address. Special offers may be customized based on your purchase behaviors and preferences, and may include periodic discounts on food, beverages and merchandise, or the opportunity to earn Bonus Points. Special offers may have certain restrictions, including expiration dates and short, time-limited redemption periods. Special offers are personal to you and cannot be shared, copied or transferred. You may be required to scan your member barcode in the App or present or pay with your registered Lior Card in order to redeem special offers. Read each offer carefully for specific details, expiration dates, and limitations and restrictions.
Double Point Day. Lior Air Exchange may offer Double Point Days, where you can earn twice the number of Points for your purchase. Lior Air Exchange will notify you of a designated Double Point Day, which will be personalized and selected by Lior Air Exchange for you. You must download the Lior Air Exchange app OR opt-in to receive promotional and marketing emails from Lior Air Exchange in order to receive notice of a designated Double Point Day. You also may be required to "activate" your Double Point Day by clicking within the notification email or the notification within the App. Lior Air Exchange reserves the right to exclude certain products and merchandise from Double Point Day eligibility and to modify the Double Point Day benefit
OTHER IMPORTANT INFORMATION YOU SHOULD KNOW
There are no participation or membership fees associated with Lior Rewards. Points accrued in connection with Lior Rewards are promotional, have no cash value and cannot be redeemed for cash. In addition, your redemption of Points accrued in connection with Lior Rewards cannot be combined with any other offers or discounts, unless otherwise expressly indicated by Lior Air Exchange.
Your Points, Rewards, registered Lior Cards, and Lior Rewards account are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Lior Rewards account that is personal to you.
Without notice to you, Lior Air Exchange also reserves the right to "unregister" and make ineligible for Lior Rewards any Lior Card or account that has been inactive for two (2) consecutive years. Inactivity is defined as no Points earned during such two (2) consecutive year period. In the event that your Lior Card or account is unregistered or rendered inactive, all accrued Points in your account are void.
Lior Air Exchange reserves the right to change, modify, discontinue or cancel Lior Rewards or any part of the Member Lior Rewards program, at any time and in its sole discretion, without notice to you.
Arbitration Procedures. For all disputes, whether pursued in court or arbitration, you must first send a written description of your claim to our Customer Service department using the appropriate link at http://saigontravel.us to allow us an opportunity to resolve the dispute. You and we each agree to negotiate your claim in good faith. You may request arbitration if your claim or dispute cannot be resolved within 60 days.
Costs of Arbitration. Upon filing of the arbitration demand, we will pay all filing, administration and arbitrator fees other than the initial $200 filing fee, and for claims of less than $1,000, Lior Air Exchange will reimburse you for the filing fee within 30 days of receiving a written request from you. Each party will bear the fees and expense of its own attorneys, experts, witnesses and preparation and presentation of evidence at the arbitration. However, for claims under $10,000 as to which you provided notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys’ fees and costs. Except for claims determined to be frivolous, we agree not to seek an award of attorneys’ fees in arbitration even if an award is otherwise available under applicable law.
Class Action Waiver and Jury Waiver.You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If a court or arbitrator determines in an action between you and us that this class action waiver is unenforceable, the arbitration agreement will be void as to you. If for any reason a claim proceeds in court rather than through arbitration, you and we each waive any right to a jury trial.